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Privacy Policy

 

Contact Details

 

Sandra Treanor

Flamme Rouge Candles

The Bothy at Eland Hall

Ponteland NE20 9TR

Telephone: 01661 871269

Email: sales@flammerougecandles.co.uk

 

The type of information we collect which is provided by you  :

  1. your name

  2. address

  3. phone number

  4. email address

 

We gather the information from the website on placing an order and use the information for two reasons:

  1. To process your order

  2. To provide the best service possible

 

  • We will not email you in the future unless you have given your consent for us do to so.

  • You will always have the chance to unsubscribe to email marketing now or in the future.

  • We will never collect sensitive information about you without your consent.

  • We do not hold any financial data on our server.

  • We do not share your information with any other organisation, other than to process your order i.e postage/courier service.

  • We may use technology to track visitors to the site and this can include using ‘cookies’ which is stored on your browser.  You can manually modify your settings to prevent this from happening. The information collected can be used to identify you unless you change your browser settings.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time.  You can do this by contacting S Treanor at sales@flammerougecandles.co.uk  

  2. We have a legitimate interest.

Under your data protection rights (in accordance with the Data Protection Act 1998)

  • You have the right to ask us for a copy of your personal information.

  • You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • You have the right to ask us to erase your personal information in certain circumstances.

  • You have the right to ask us to restrict the processing of your information in certain circumstances.

 

Please contact us at sales@flammerougecandles.co.uk or telephone 01661 871269 if you wish to make a request.

How to complain:

You can also complain to the ICO if you are unhappy with how we have used your date.

            Information Commissioner’s Office

            Wycliffe House

            Water Lane

            Wilmslow

            Cheshire SK9 5AF

            Helpline number 0303 1231113