Returns

At Flamme Rouge Candles I pride myself on the quality of the candles but I understand that on occasions you may find it necessary to return or require a replacement item.

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If you are not satisfied with the product or it arrives damaged then please contact me within 48 hours of receiving it.  If the product has been damaged in transit then a return and replace may be necessary.  Returns should be unused and in the original packaging. On inspection of  the item and so long as it meets the above criteria we will replace the items with no extra delivery charges for the return.

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Please advise of any order problems in writing to sales@flammerougecandles.co.uk with an explanation as to why the item is being returned and whether a replacement or refund is required.

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