Information About Your Bespoke Candles

Each of our soy candles is hand poured, meaning no two are ever exactly alike. These subtle differences are part of what makes them special.

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From time to time, you may notice what looks like a small “bubble” or wet patch on the inside of the glass. This is completely normal with soy wax. As it cools, the wax can gently pull away from the container. Once the candle is lit and the wax warms, this will disappear and won’t affect how your candle performs.

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You might also see a light frosting or cloudy texture on the surface of the wax. This is a natural characteristic of soy wax and simply adds to its unique, handmade nature without impacting quality.

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To get the most out of your candle, always allow it to burn until the melted wax reaches the edges of the container. This creates an even burn and helps prevent tunnelling. If a full burn (around 2–3 hours) isn’t possible, it’s best to wait or choose a smaller candle.

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Before each use, trim the wick to keep the flame clean and reduce smoke. When not in use, placing the lid back on will help keep dust away from the wax.

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With proper care, your candle will burn beautifully. If you ever have any concerns, don’t hesitate to reach out.